·         March was a big month for sign-ups for WebJunction courses and webinars.  Take a look at the Top 10 to see if there’s anything you want to sample.
·         The April issue of Crossroads, WebJunction’s electronic newsletter is available.
·         And, the April-June list of WebJunction webinars includes topics ranging from creating digital inclusive communities to strategies for public libraries to use in providing e-books for their patrons.
Top March 2013 WebJunction Course Enrollments
1.   Dealing with Angry Patrons
2.   Introduction to Cataloging for Non-Catalogers
3.   Readers Advisory Services
4.   Basic Web-based Reference
5.   Customer Service Confrontation & Conflict
6.   Weeding the Library Collection
7.   Understanding Compassion Fatigue in Your Library (WJ Webinar)
8.   Creating a Positive Attitude
9.   Customer Service Fundamentals:  Building Rapport in Customer Relationships
10.    The Power of Image:  presenting with the brain in mind (WJ Webinar)
Crossroads: Advancing the Device-Friendly Library
The April issue of WebJunction’s electronic newsletter  is packed with resources to keep your library informed about mobile devices, apps, and e-book management. Digital literacy is also in the news with the launch of the EveryoneOn campaign. And don’t miss the spotlight on Missouri State Library’s Training for eReader Trainers program.
This Week’s Feature Story: Tablets and Apps: a world of possibility
As the ubiquity of mobile technologies increases, libraries, schools and museums are experimenting with the potential for expanding their engagement with users through these highly portable and sophisticated devices.  Thinking beyond e-books, the digital landscape abounds with possibility.  As educators focus on 21st century learning strategies, tablets and apps seem like the perfect companions for problem-based, discovery and collaborative learning approaches. And the digital technology brings books to life, connects literature with history and geography, opens up opportunities for content creation and much more.
Read more >> April 2013 Crossroads
Remember, anyone can subscribe to receive Crossroads once a month in your inbox. Subscribe today! 
And, Upcoming Webinars 



Engaging Stakeholders, the First Step to Creating a Digitally Inclusive Community 
Wednesday, April 10, noon Central, 60 min.
WebJunction.org is proud to host an engaging discussion of Rhode Island’s digital inclusion stakeholder engagement process. We’ll discuss why Broadband Rhode Island (BBRI) decided it was important to create a process of engaging stakeholders in order to discuss technology access and use. Key collaborators will explain their involvement, how various sectors were engaged, the impact of NTIA funded projects upon the stakeholder engagement process, and how policy recommendations were created and prioritized.
Target audience: Local or state leaders (libraries, community-based organizations, government, business) interested in building digitally inclusive 21st century communities.
·         Stuart Freiman, Broadband Program Director at Rhode Island Economic Development Corporation
·         Howard Boksenbaum, Chief Library Officer for Rhode Island
·         Pam Christman, Director of User Support Services at Rhode Island College former Chief Operation Officer at OSHEAN
·         Anne Neville, Director, State Broadband Initiative, NTIA
Moderator: Angela Siefer, Digital Inclusion Program Manager at OCLC.

Extending access to e-books for public libraries: New strategies  

Tuesday, April 30, noon Central, 60 min.
Access to e-books is one of the most important issues facing public libraries today. With a planning grant (The Big Shift) funded by IMLS, OCLC has gathered recent research and data around public library e-book purchasing to aid the discussion and inform public library leaders who are assessing tactics for extending e-book access.
A January 2013 convening of public library leaders from across the U.S. resulted in a set of strategies that they have agreed to pursue.  The strategies include public policy, data collection and clearly defining the library’s value to the e-book supply chain and outlining how libraries themselves can become vital participants in the emerging models for content creation and delivery.  We will talk about how these strategies are progressing, how this work fits with other initiatives to extend e-book access, and we’ll touch on how you can get involved with these efforts. 
Presented by: Jennifer Pearson, OCLC Community Relations Programs Manager
LibraryYOU:  Library as Content Creator 
Tuesday, May 7, noon Central, 60 min.
Learn how the Escondido Public Library partnered with local experts to create digital content for the library’s collection. Funded by an LSTA grant, the LibraryYOU project consists of a digital media studio, a website, and public training classes encouraging community members to share their knowledge and learn how to communicate through digital media formats. LibraryYOU helps strengthen connections with local businesses, establishing the library as a technology leader in the community.
This webinar covers how Excondido set up LibraryYOU and how other libraries, large and small, can set up seimilar community content creation projects.
Presented by: Donna Feddern, Digital Services Manager, Escondido Public Library.
Broadband Adoption Toolkit
Wednesday, May 22, noon Central, 60 min.
Building a digitally inclusive community requires multiple strategies, collaborations and creativity. Some digital inclusion strategies are referred to as “broadband adoption” which includes technology training, broadband awareness, low cost internet service and low cost home computers. NTIA is expected to release a Broadband Adoption Toolkit in March 2013. Join us for a conversation with the creators of the Broadband Adoption Toolkit to discuss what they learned and how the broadband adoption pieces fit together.
 Presented by:
Laura Breeden, Team Leader, BTOP Program at the U.S. Department of Commerce
To help you get the most out of this webinar, we are also inviting representatives of the projects highlighted in the NTIA Broadband Adoption Toolkit to participate in the chat.
Amp Up Your Technology Training
Tuesday, June 4, 1 p.m. Central, 60 min.
More Americans than ever are coming to their libraries to access the Internet and get help connecting with their families, the job market and online services. Many library visitors lack basic computer skills, or need to learn the essential technology skills to apply for and land a job.  With continual technology change, libraries are challenged to provide quality, up-to-date curriculum for their patrons.  
OASIS Connections, a nonprofit organization dedicated to promoting successful aging through lifelong learning, healthy living and social engagement, has partnered with urban and rural libraries across the country to provide a cost-effective training solution that helps adults of all ages develop technology skills and confidence. Learn how different library systems have adopted the program to serve varying local needs.
Presented by:
Amy VanDeVelde, National Program Manager OASIS Connections
Mary Bush, Librarian Public Technology Training, Multnomah County Library
Hayley St. John-Ayre, Administrative Coordinator 2, Broward County Library
 WJMN Team
Mary Ann van Cura, State Library Services
Cecelia Boone, Minitex
Affiliation with WebJunction Minnesota is free and available to members of the Minnesota library community. Tell your colleagues! 
The Institute of Museum and Library Services, a Federal Agency that fosters innovation, leadership and a lifetime of learning, in conjunction with State Library services, a division of the Minnesota Department  of Education, which administers federal Library Services and Technology Act (LSTA) grants, supports the WebJunction Minnesota project.