Like many libraries, Michigan’s Herrick District Library has found itself with a leaner staff facing more responsibilities in recent years. HDL staff members remained excited and optimistic about their work and continued to dream mightily, but the library was experiencing the impact of being stretched thin. HDL liked the Geek the Library concept, but wondered how to capitalize on the program’s full potential when the library did not have enough personnel hours available in the budget to send staff out of the building for campaign events.
After much brainstorming, with a few minor tweaks to budget and responsibilities, the library’s management team envisioned a way to make the program work using volunteers. Once the team approved of the plan for staffing the campaign, library leadership involved the entire staff in identifying the necessary volunteers. At a special internal pre-launch party staff members considered questions like:
- Who are the influencers in our community, and who knows those influencers?
- Who loves HDL and also has the skills to share that love with our community?
- What do you personally geek, and how could the library connect to that passion through your own community involvement?
The Reference Interaction – Fusion of Modern and Traditional Reference Services
Tina Yersavich / Published: 15 May 2014
Each reference interaction between a librarian and patron is an opportunity for mutual learning within a shared space. Patrons communicate their information needs while the librarian, using probing questions, seeks to provide the appropriate resource.
In the WebJunction webinar, Reference Services: Tried, True, and New, Vanessa Irvin Morris, Assistant Teaching Professor, College of Computing and Informatics, Drexel University, explains, “Every experience is the answer to a reference question.” Every reference and life interaction provides the tools a librarian needs to successfully answer reference questions.
Morris highlights that librarians continue to learn after the reference transaction is complete. Librarians reflect on each reference interaction – from the probing questions to resources used – to build on improving future reference interactions.
Upcoming WebJunction Webinars – June and July 2014
Be Fearless: Public Speaking for Librarians
Mary Ann Van Cura, State Library Services
Cecelia Boone, Minitex
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