Service Excellence in Challenging Times

Webjunction
January 11, 3:00pm Eastern

In turbulent times, many Americans turn to their libraries. While this is a true affirmation of the value our country places on its libraries, it increase the responsibility for library staff to meet the public with the best customer service. During times of community turmoil, it is an extra challenge to convey patience, good humor, an accurate knowledge of your collections and services, and a willingness to serve. Learn how to ramp up your skills to maintain a safe, welcoming environment where everyone can visit, work, and play without feeling uncomfortable. Register


Toward Tech Savvy Trustees

Webjunction
January 26, 3:00pm Eastern

Library staff are expected to embrace technology advancements and keep their skills sharp and their libraries relevant. But what about library boards—how tech savvy are your trustees? The more that trustees are dialed into a personal use of technology, the better advocates they will be for the library’s technology needs. Learn some fun and practical ways to inspire greater tech savviness in your trustees. You don’t need a board of IT specialists, just a board that has a sharper set of digital tools. Register


A Conversation with the 2017 YALSA Excellence in Nonfiction Finalists

School Library Journal
January 12, 2:00pm Eastern

Join us for a live webcast featuring the five finalists for the 2017 YALSA Excellence in Nonfiction for Young Adults Award. Register now to learn a bit about these terrific titles; hear from the authors about their research and writing processes; and glean some insights into publishing decisions that make the best nonfiction titles accessible and engaging to today’s teens. Don’t miss out on this exclusive event, which will take place right before the award announcement at the ALA Midwinter Meeting in Atlanta.


You Can Do I.T.! How to Empower Library Staff with Basic Tech Management Skills

TechSoup
February 8, 11:00am Pacific

The library field relies heavily on technology, but few front-line staff receive training in basic I.T. concepts that can build confidence when managing public access computer and working with patrons. The Texas State Library faced this challenge in more than 400 small public libraries in rural areas. They responded with You Can Do I.T., a friendly, approachable hardware, software, and networking skills training program. Register


PostMARC’d: Delivering a New Approach to Cataloging

Library Journal
January 18, 3:00pm Eastern

Join TLC and Library Journal at 3pm Jan. 18 for a webcast on LS2 Cataloging, which introduces a linked data approach to the cataloging experience that moves libraries beyond a traditional MARC editor. The innovative use of glossaries to maintain data consistency, a new series service supplying titles linked to genres and audience level, and improvements to batch editing of bibliographic, item, and authority records deliver an improved user experience for library staff and a better discovery experience for library users. Make sure your library is ready for the advantages of LS2 Cataloging by registering for this free one-hour webcast. Register